Terms of Sales
By Haute Provence Outdoor it is understood any activity organized by Haute Provence Outdoor, its representatives as well as its service providers.
Any activity organized by Haute Provence Outdoor is covered and provided by AXA via the broker Assur connect.
Equipment and material approved and compliant with safety standards are available.
The equipment provided is indicated on the site and more precisely on the page of the activity corresponding to the reservation.
A reservation is said to be confirmed upon receipt of the deposit payment. No reservation will be recorded without payment.
For so-called last minute reservations, full payment will be required.
Payment methods (non-exhaustive list): Check, credit card payment via a secure payment link by email or SMS, Holiday vouchers, Cash,
The prices are clearly displayed in HT or TTC and present the amounts of VAT at 10%, 20% and special rates.
Discounts: The websites managed by Haute Provence Outdoor offer one-off promotional offers.
These apply to bookings made only under the reference of these offers and over the periods advertised.
Special registration conditions
Commitment and solidarity: As part of a group, or registration for several people, the subscriber undertakes to make known and approve the general conditions as well as the documentation of the stay to all registered participants.
In the event of a breach of the T & Cs by one or more participants, all of the services are due by the subscriber.
Following a reservation, the minimum cancellation period is set at 5 days before the date of the activity.
After this period, no refund will be granted.
Cancellations can only be made by email to the address: [email protected]
Modification of the reservation
In case of modification of the reservation (number of people, desired activity, options …), the subscriber must notify Haute Provence Outdoor
at [email protected] at least 5 days before the date of the activity.
After this period, all services are due by the subscriber.
If Haute Provence Outdoor is notified on time, Haute Provence Outdoor reserves the right to offer:
A refund equal to or less than 100% of the amount of the reservation and including a refund fee of € 0.
The consumer’s right of withdrawal according to articles L121-21-8 of the Consumer Code does not apply to contracts having as their object the provision of accommodation, transport, catering and leisure services, dated.
The contractor will therefore not benefit from any right of withdrawal.
Given the specific and adventurous nature of our activity, each participant is aware of the risks he can run. He assumes them with full knowledge of the facts and undertakes not to place the responsibility for these risks on Haute Provence Outdoor. This also applies to beneficiaries and any member of the family.
Each participant must comply with the advice and instructions given by the staff supervising the Haute Provence Outdoor activities and stays.
Which can not be held responsible for incidents, accidents or bodily injury … which result from an imprudent personal initiative.
Haute Provence Outdoor disclaims all liability for personal property (loss, breakage, theft, etc.) on the activity sites, vehicles and headquarters of Haute Provence Outdoor.
Each participant recognizes being in good health and not presenting any contraindication to the practice of OUTDOOR sports.
Within the framework of a group of several people, the subscriber undertakes to make known and approve the general conditions as well as the documentation of the service to all registered participants.
For minors participating in the activities, under the supervision of an external organization, the latter is legally responsible for the conditions of participation.
For minors registered with their parents / guardians, they are responsible.
A minor alone cannot register without parental authorization or an identified guardian.
By the organizer: Haute Provence Outdoor reserves the right to modify the program of a service for reasons of safety, floods, drought, natural or accidental disasters (pollution), insufficient technical, physical or psychological level of the participants, without ‘none of the participants can claim any compensation.
Only Haute Provence Outdoor is authorized to decide on a possible modification of the programs.
If our organization is obliged to cancel a stay for any reason whatsoever, participants will be fully reimbursed without being able to claim any other compensation.
By the customer: Any service modified, interrupted or not consumed for any reason whatsoever cannot be reimbursed.
Cards and Gift Vouchers
Definition: These general conditions of use govern the conditions of use of gift vouchers issued by Haute Provence Outdoor, by any natural person holding a voucher and wishing to make a reservation.
Use: The voucher can only be purchased on the Haute Provence Outdoor website and can be used by phone or on its website.
The use of the voucher is subject to the general conditions of sale present on the site and these are deemed to be accepted at the time of purchase of the voucher.
Validity: The voucher is valid for 12 months from the date of purchase. For each reservation, only one voucher can be used. If the amount of the voucher is not sufficient to cover the reservation, it is possible to supplement by another means of payment.
In the event of loss, theft, difficulty of use or for other information, the beneficiary must contact Haute Provence Outdoor customer service.
Use of personal data
Haute Provence Outdoor and its online reservation and planning provider Trekker PRO are committed to protecting the personal data of their customers: neither of the two entities resells, shares or monetizes customer data.
Haute Provence Outdoor and Trekker ensure that they do not collect data allowing the identification of natural persons other than those explicitly requested from the subscriber of the reservation.
Haute Provence Outdoor and Trekker keep the data provided by their customers for 6 years for tax reasons, in particular in compliance with the Finance Law 2018 and the fight against VAT fraud.
Even at the customer’s explicit request, Haute Provence Outdoor cannot delete any data from the Trekker PRO software, which is used to arrive at pricing within the framework of the Finance Law 2018.